Reference

How sintoto web Handles Your Personal Data

This Privacy Policy explains exactly what personal data sintoto web collects when you open an account, make a deposit via DANA, OVO, GoPay, or QRIS, and interact with…

Data encrypted in transit and at restNo third-party sale of your personal dataDANA, OVO, GoPay & QRIS transaction data protectedAccount data deletion available on request
sintoto web How sintoto web Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

Live Chat Support Our live chat channel is available 24 hours a day, 7 days a week.
Email Privacy Request Send a written data access, correction, or deletion request to our dedicated privacy email.
In-Account Data Centre Log into your sintoto web account, navigate to Account Settings, then select 'My Data'…
DATA HANDLING STANDARDS

Six Ways We Protect Your Privacy

We have structured our data practices around six specific commitments that cover the full lifecycle of your information — from the moment you first open an account through…

End-to-End Encryption

All data transmitted between your device and our servers — including DANA, OVO, GoPay, and QRIS transaction details — is…

Cookie Transparency

We use functional cookies to keep you logged in and analytical cookies to understand how you navigate our platform.

Payment Data Isolation

Your QRIS and GoPay payment credentials are never stored on our servers.

Data Retention Schedule

Active account data is retained for the duration of your account relationship. Inactive account data is reviewed every 12 months.

Account Security Verification

Any request to access, amend, or delete your personal data requires identity verification through the email address registered to your…

No Cross-Platform Data Sale

We do not sell, rent, or license your personal data to marketing networks, data brokers, or third-party advertisers.

Your Privacy Policy Questions, Addressed

These are the questions we receive most often about how sintoto web handles personal data. If your question is not covered here, our live chat team is available around the clock to help you understand your rights and how to exercise them.

We collect your full name, email address, phone number, and the payment method details you register — such as your linked DANA or OVO account identifier. We also collect device information and session logs to protect your account from unauthorised access.

We share data only with the payment processors needed to complete your transactions — DANA, OVO, GoPay, and QRIS — and with fraud-prevention services bound by strict confidentiality terms. We do not share your data with advertisers or sell it to any third party.

Log into your account, go to Account Settings, and select 'My Data' to download a structured copy. Alternatively, email our privacy team directly; we will respond within 2 business days and deliver your data package within 14 calendar days of verifying your identity.

Yes. You can submit a deletion request through the 'My Data' section in your account or via email. Note that transaction records linked to DANA or OVO payments may be retained for up to 5 years where local law requires it for financial compliance.

We never store your raw GoPay or QRIS credentials on our servers. Payment tokens are passed directly to the processor, and we retain only a transaction reference ID and timestamp. All data in transit is encrypted with TLS 1.3 so nothing is exposed during the handoff.

We use functional cookies to maintain your login session and analytical cookies to understand page usage patterns. You can review and change your cookie preferences at any time using the Cookie Settings link at the bottom of any page — no account login required.

Contact our privacy team immediately via live chat (available 24/7) or by email. We will acknowledge your complaint within 2 business days and begin an internal review. If your concern remains unresolved, you have the right to escalate to the relevant authority where local law permits.